Cancellations and Returns
I have just placed an order. How do I cancel the same?
Please get in touch with our customer care to get your order cancelled.
In cases where the order has not been shipped, the same will be cancelled immediately. In cases where the order has already been shipped, please do not accept the shipment when it arrives. Flipdent will process the cancellation based on your communication with customer care.
However, the same is not applicable on products which have been specially procured against the order. In such cases, the Flipdent team will notify the same to you immediately.
What are the cancellation charges?
Orders generally get shipped within 1-2 days. Shipping could be initiated as early as an hour within the order time.
In cases where the cancellation has been requested before the shipping gets initiated, there will be no cancellation charges. In cases where shipping has been initiated, a cancellation charge of Rs 50 shall apply.
However, the products which have been specially procured against the order, a cancellation charge of up to 20% of the order value will be levied as per Flipdent's discretion
How will I get the refunds for my cancelled orders?
In cases of post-paid (Cash-on-Delivery or Credit) orders, the cancellation charge if any, would apply on your next purchase.
In cases of pre-paid orders (online payments), on cancellation, your remaining amount will get refunded to you through the same payment mode which you had used for the transaction. In case of Cash on delivery, a credit coupon of same amount will be issued against your Flipdent account.
When will I get the refunds for my cancelled orders?
In case of non-shipped orders, the refund will be processed, on confirmation of cancellation by the Customer Support team.
In cases of orders which have already been shipped, cancellation gets confirmed once the products are received back at Flipdent’s office. On confirmation of the same, the refund will get processed.
What do I do if I get my shipment in damaged condition?
In the instance of a damaged shipment, please do not accept the delivery of the same.
Immediately on declining the delivery, please contact our customer care and inform about the same. We will help you in finding an alternate solution – shipping of a replacement or cancellation of the order.
I have bought a product from Flipdent which I am yet to use. Is it possible to return the same?
Flipdent allows for returns, for 7 days from the date of receipt of the product. The products will have to be in its original condition and packaging for the same. Return shipping charges shall apply on all returns.
However, the same is not applicable on products which have been specially procured against the order. In such cases, Flipdent will notify the same to you immediately.
Flipdent will help you in scheduling a pick-up for the returned product, from your place. In cases where the return shipment cannot be facilitated by Flipdent, you may be asked to ship the product to our address directly.
Product received by Flipdent from you will be subjected to following checks, before accepting the return-
Complete Product - All in-the-box accessories & freebies and combos (if any) should be present.
Unused Product - The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
Undamaged Product- The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging- Product's original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.
Can I cancel/return only a part of my order?Yes, it is possible to cancel/return only a part of your order. Please get in touch with us to initiate a partial cancellation/return request.